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Track Your FedEx Package Here
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General
Hockey Outlet ships most in-stock items within 1 to 2 business days of an order being placed. International and/or special orders (i.e., jerseys with custom numbering) may require additional time to ship. The shipping method you choose at checkout will determine the arrival date of your order.
Hockey Outlet is able to ship most of the items on its website anywhere in the world. Some manufacturers though, require that we only sell their products within the United States. Restricted products will be noted as such at the bottom of their individual product pages.
Domestic Orders
The shipping rates quoted on the Hockey Outlet website are approximations only and are based on the size and weight of the packages. Some items may be subject to additional ‘oversized’ charges. Please see the section below titled ‘Oversized Items’ for an explanation of this policy.
There is a $2.99 handling fee for all domestic orders. The handling fee covers any and all related packaging and handling costs associated with shipping the order to you.
Domestic Ground Shipping Schedule from Southern California
International Orders
All international orders will be verified with the bank issuing the credit card prior to the order being shipped. Please allow 3-5 business days to verify all billing information. You will be contacted either by phone or e-mail if the information cannot be verified. Verifications are required and are done for your security. We appreciate your patience in processing your information.
Whenever possible, Hockey Outlet ships international orders via the USPS. International shipments sent via Global Express are guaranteed to arrive in 3 to 8 business days depending on the destination country. Global Expedited shipments take 6 to 10 days regardless of the destination country and do not have a guaranteed time of arrival. Standard Canada shipments take 6 to 10 days to arrive and do not have a guaranteed time of arrival.
All international shipping quotes given on this site are for freight costs only and DO NOT contain any possible import tariffs that may be levied on the customer by the receiving country. Hockey Outlet does not know in advance what these import tariffs will be and has no way of quoting those costs at any time. Please check with you local customs agency for any information regarding import tariffs.
All international shipping quotes have a $2.99 service fee built into the cost. The service fee covers any and all related costs associated with shipping the order to you.
Oversized Items
Hockey Outlet makes every attempt to ensure that the shipping charges shown on your electronic order form are fair and accurate. Unfortunately, with some items, shipping costs can increase dramatically due to the required amount of space (dimensional weight) on the plane or truck that it takes to ship these items to their respective destinations. Dimensional weight is calculated by adding the packages length plus girth. All packages that exceed 84" for level 1 and 108" for level 2 have higher billable weights due to their increased shipping size. Items with large dimensional weights will be noted as such on their individual product pages.
Free Shipping
Hockey Outlet currently offers FREE Ground shipping anywhere within the continental United States on ALL phone and internet orders over $139.99. See below for details and restrictions.
All international orders are excluded from this offer.
Oversize items are excluded from this offer.
Alaska and Hawaii are excluded but we do offer low cost ground shipping to both states.
APO and FPO military addresses are included in this offer.
A $2.99 handling fee is applied to all orders.
Free shipping promotion is for initial shipments only. Exchanges are not included.
Shipping Promotions
Shipping promotions are only available for orders shipped within the continental United States. Alaska and Hawaii are excluded but we are now offering low cost ground shipping to both states. Standard practices will still apply for all international orders.
Shipping Questions
If you have any questions, please call us at (888) 568-8538 or feel free to e-mail us at shipping@hockeyoutlet.com
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